Returns & Exchanges
At MuskOx Flannels, we stand behind the durability and craftsmanship of our gear, offering a 30-day window for returns or exchanges on all unworn items. We want to ensure your flannel fits perfectly for every adventure, which is why we've made our process as ruggedly simple as possible.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be generated; simply print it out and secure it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location, ensuring all original tags are attached and the garment is in its original condition.
Receive Your Refund
After our warehouse team inspects the returned gear, we will process your refund to your original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing